My name is Ger, I work for the Retail Helpdesk in Paddy Power and I will be dealing with your query today. Having looked at your bet I can see that it was extremely unfortunate that the line changed less than one minute prior to you placing the bet. We are more than happy to honour this bet. I have spoken to the staff at Charleville and can confirm the bet is now a winner @ 5/6 and is ready to be collected.
Same thing happened to me with a horse last year, I wrote price on docket but they said the price changed before bet was placed.
In my case, the screen hadnāt changed.
They offered a refund then even though the horse won. Cunts.
A huge yeah PPs arereally sound lads, sure they even put up those signs that say to stop gambling if it stops being fun or something like that, and sure didnāt they pay out on a bet early one time and it didnāt even come up.
They really really care about their customers, profits are only a bye the bye
Anyone with an account with StanJames, I understand that tomorrow is their last day before they are absorbed into the Unibet family. Might want to screenshot any open bets you have in case they are lost in the switch over.
Never had an issue with Stan James. Very quick to process withdrawals. Put in a withdraw to Paypal recently and had the money in my Paypal within 10 minutes.