The touchpad thingy keeps freezing on the new laptop.
Its fine for a while in Internet Explorer and then just stops working. The arrow is stuck on the one part of the webpage and won’t move. Neither of the buttons work then.
The only way to get it back working is to close the lid of the laptop and then open again.
Any suggestions for what might be causing this and how to remedy it?
Sent an email to the HP support people and followed all their instructions but its still happening periodically ( last night it was every 15 min today only every hour) Reinstalled the driver for synaptics to some improvement but not complete remedy
Ya its a HP
I’m sure there’s some simple remedy.
Am going to give HP tech support another chance- they were fairly prompt replying to me first time around.
They say they’ll get somebody local to call me when I want.
I’d be with Clareman on this. If you’re getting a hardware problem on Day 1 then send the thing back and get a new one. You’re entitled to a new laptop, you don’t need to settle for a repair. And Curry’s have to provide you with a new one, but HP may do it either.