The real kernel of the problem is ye lot trying to tell the business what it wants and thinking they’re idiots when they don’t want it. Then talking at length about how beautiful the system nobody wants is.
Is this Bernard Marr chap a sort of made up 1980s British guitarist composite character who has diversified into the world of self-help business social networking?
The majority of IT management are techies who are promoted from within and wouldn’t negotiate their way out of a paper bag. They make life hell for the team as a result.
Sometimes the business need to be told to ‘fall in’ and they generally dont mind if its good for them in the long run.
Every time I ring home the first few minutes of the conversation is a list of people who have died, followed by an explanation of how I might know them. Do you know X? Nope, well he’d be an uncle of his.
The death notices on local radio are given almost reverential treatment by my auld fella. He’ll religiously listen to them at 9am, midday and 5pm. Never mind that it’s the same people each time. God forbid the phone will ring or there’ll be a knock on the front door while he’s listening to them!
As you say it’s the same conversation whenever I ring home and ask is there any news. “Did you hear about Mickey Joe? His brother in law dropped dead the other night. You were in college with his daughter” and the big long spiel.
I did this beautiful kitchen one year ago. The day after Christmas I get a distressed text from my clients. The plumbing in their master bathroom failed. They aren’t my friends or colleagues. This isn’t my issue to be accountable for. But when it’s about relationship, not just the sale, your clients are for life! I got in the car and drove an hour to guide them through the arduous process of reconstruction and insurance. I get the next kitchen, but what I have that’s most priceless is connection and respect.