Long story short, my girlfriend put her USB into her laptop, AVG anti-virus suggested she delete 5-6 files, she clicked ‘remove’ without thinking and AVG removed all of the USB’s files, many of which are important work files.
She then used ‘Recuva’ on her USB - however it recovered old files from the USB, not the ones she needed.
Any ideas? She is pissed and its beginning to piss me off. Bringing it to ‘professionals’ here is a no-go, they charge exorbitant prices for data recovery - hundreds, even thousands.
Does AVG not just move the files to a vault/quarantine from where you can recover them?
I don’t have access to a laptop with AVG on it at the moment, but I’m pretty sure there’s an area within the program called “Vault”. Have you checked that?
[QUOTE=“TreatyStones, post: 944312, member: 1786”]Does AVG not just move the files to a vault/quarantine from where you can recover them?
I don’t have access to a laptop with AVG on it at the moment, but I’m pretty sure there’s an area within the program called “Vault”. Have you checked that?[/QUOTE]
Just tried that Runt, AVG is refusing to restore the files stating ‘access is denied’. Evidently this is come kind of virus that turns all of your files on your USB drive into .ink files. The files we recovered from recuva were all changed to ‘.ink’ files as well.
[QUOTE=“Rocko, post: 944333, member: 1”]Why don’t you suggest to her that she should have taken a backup of the USB drive?
.[/QUOTE]
Everyone has suggested that. Personally it always pisses me off when people tell me what I should have done after the fact rather than telling me what I should do from here on out.
Have you the USB key disconnected?
AVG will try to restore them to their original location, if the USB key is disconnected or mapped on a different drive letter then you might get the error above.