I have spent most of the afternoon entertaining these Bet365 cunts, the full e-mail correspondance is below (starts from the bottom), I’ve taken my own name out in case people start ringing me in the middle of the night :lol:
Mark,
I realise you have a book to go by and you have to give me more of the usual rehearsed spin. Can you get one of your traders to respond to my email then? So as they can tell me why their ‘estimate of the likely profitability of that customer’s business’ led to them offering me €1.80 e/w on a horse.
The paragraph,
“If you wish we can send your account for a review in regards to the trading decision however in order for the review to be completed there would need to be betting activity on the account”,
makes limited sense. I would like for a review to be done, for your own good, not mine, so as you can learn how to conduct your business, it needs a serious review. There has been plenty of betting activity on the account so that should be no problem.
Regards
Mr X
— On Sun, 26/6/11, support-eng@customerservices365.com support-eng@customerservices365.com wrote:
From: support-eng@customerservices365.com support-eng@customerservices365.com
Subject: RE: Embarrassing
To: Mr X
Date: Sunday, 26 June, 2011, 16:52
Dear Mr X,
Thank you for your email.
The amount offered to a customer depends on the nature of the event and our Traders’ estimate of the likely profitability of that customer’s business.
We are sorry that the amount offered in this case is less than you would like to have staked.
We do not have any further information as to why the decision has been made and why your account has been viewed in this way.
If you wish we can send your account for a review in regards to the trading decision however in order for the review to be completed there would need to be betting activity on the account.
We apologise for any inconvenience this has caused.
If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, freephone 08000 288 365 or alternatively call 01782 684757 and we will be pleased to assist you.
Kind regards,
Mark H
The bet365 Team
— Original Message —
From: Mr X
Received: 26/06/11 17:14:31 o’clock BST
To: support-eng@customerservices365.com
Subject: Embarrassing
Sirs,
Last night I went to have €40 e/w on a horse in a 30 runner handicap at the Curragh at 20/1, however a message came up to tell me that the maximum I was allowed on was €1.80 e/w. There are a number of fundamental problems here.
Firstly the fact that you have limited my stakes for no apparant reason. I was told it was a ‘trading decision’ but I haven’t taken thousands out of your satchel, yet. I can’t understand how you can turn down that sort of business and am wondering why you took the measure to limit the stakes? If you could save the ‘trading decision’ spin I’d appreciate it.
Secondly it is hugely condescending to come back and offer me €1.80 e/w on a horse. Do you really expect me to say ‘oh great, I can get €3.60 on this one’. It’s disrespectful and embarrassing for your firm. If you do have a problem with my business then just close my account and notify me instead of offering me laughable terms.
Finally I have to question the competence of your traders. If they believe that my account warrants restricitions it is only down to their own incompetence and not mine. You shouldn’t be allowed trade as a firm in this manner. For a firm of your size to restrict a relatively small account one would have to wonder how you conduct your business. It is embarrassing for you and your ‘trading team’. I would appreciate a reponse to the points I have higlighted above,
Yours in bewilderment,
Mr X