each dept has a code of practice sdetting out the timeframe for which written correspondence should be replied to. its normally 5 working days but if its written by someone with the writing skills of an epileptic doctor on the back of a beermat covered with what appears to be pig faeces, then it may take longer.
there is also a complaints procedure in the departmental code of practice should you be unhappy with the level of service.
I dealt with a written query once about whether you were allowed bring rashers through US pre-clearance
Do ye have performance metrics to report on the response times to the people who pay yeāre salaries?
And did ye let Mark Foley through in the end?
no, we dont differentiate between taxpayers and those on social welfare in our statistics
Do as we say to your cancelled
This is hardly surprising.
FG recruited Harris from a police force who facilitated, covered up and in some case carried out the murder and execution of the citizens they were meant to be protecting.
How on earth do you know all this? What kind of self service functionality? Give me a few examples of all this.
And? Are you?
One: people social welfare pay tax you daw.
Two: there you go @balbec, he got back to you in three minutes.
i was referring to income tax, not consumer taxes, you daw
No, he came from the PSNI.
You said taxpayers. It all goes into the one pot. Go away and have a read of your customer service charter.
i take it, from your comments, that youāve never familiarised yourself with your deptās one then.
Lads Iāve bad news for ye, both your deptartments are badly run. And I donāt even know what departments ye are in
mine is one of the best run depts, in spite of the recent run of ministers.
iād dread to think what sort of reactionary fartsniffers populate glasā dept.
Zing.
In fairness, the passport renewal site is very good.