We have our mortgage with Kbc. Mainly because they were our only option. As it turns out they were the best rates so it worked out well financially so far.
HOWEVER, the combination of the mortgage broker and Kbc were some of the remarkably idiotic people Iâve ever encountered in my life. Kbc have no idea what theyâre doing, they have no systems to track progress of applications and if you correct anything they send on in documentation be prepared for them to continue to send you incorrect documentation repeatedly until your head is fit to explode.
The very minute youâre approved for a mortgage, these people know that youâre a tap in pay day and pay little attention to what needs to be done and it quickly becomes chaotic. We decided, foolishly enough, to get married and build a house at the same time. We managed to make it work but by far the most stressful part of the combined period of time was dealing with these absolute halfwits. Every time they sent us an email it was asking for documentation we had sent on weeks or months previously. In the end they made a balls of our closing date and we ended up having to spend the night we intended moving into the new house in our empty rented apartment after spending the day emptying it. You need to sit on them to make sure they do even the most basic things right.
My expectation going into building the house was that the builder would be a bit of a cowboy and need watching, our solicitor would do everything to make sure we are covered legally around what we need to pay for and when and that the banks and brokers would be experts in their professions and have the documentation process running smoothly. By the end I felt almost exactly the opposite.
Our solicitor was decent but made some basic mistakes, our builder is overwhelmingly sound and helpful and the mortgage brokers and Kbc are empty shirts. And from talking to others during the process our experience with the latter was common enough.
Good luck if any of ye go with them. Donât give them an inch.