Customer Service Experiences - Good & Bad


#1

I had an experience in a restaurant lately where one staff member left us with the bill and another casually dropped a second bill on the table while passing a short time later. I picked up the second bill, saw it wasn’t ours (a tidy chunk more than ours and different items on it), called the waitress back, told her the second bill wasn’t ours and handed it back to her. Then I turned my attention back to the correct bill and left enough to cover it plus a tip - food and service had been good up to that point. It was three couples and I was sitting on the edge and the other chaps had given me their share. I put the cash in the receipt holder thing with our bill, placed it on the table and we left the restaurant.

We were moving onto a pub and were chatting in separate groups as we strolled along. I wasn’t aware that the girl who booked the restaurant had received 2 missed calls in quick succession and was in the process of ringing the number back out of curiosity. It was a restaurant staff member saying that we had underpaid and she wanted us to return to pay the difference. The girl hadn’t been involved in settling the bill, took the call at face value, was embarrassed and apologetic and said we’d return immediately. She told the rest of us the story when the call ended and myself and the lads were clear that it was a restaurant error.

We were about 3 or 4 minutes down the road, and I guess we could have rang back, but myself and another chap said we’d head back to sort it out. Basically the waitress bizarrely ignored the fact that our cash was with our actual bill and that there was a sufficient quantity of money to more than cover it. She instead erroneously paired it with that second bill from earlier and tried to get in touch by phone to summon us back to the restaurant as outlined above.

Is that pretty bad on the restaurant’s part or a simple error and nothing to get too worked up about?


#2

[QUOTE=“Bandage, post: 1082725, member: 9”]I had an experience in a restaurant lately where one staff member left us with the bill and another casually dropped a second bill on the table while passing a short time later. I picked up the second bill, saw it wasn’t ours (a tidy chunk more than ours and different items on it), called the waitress back, told her the second bill wasn’t ours and handed it back to her. Then I turned my attention back to the correct bill and left enough to cover it plus a tip - food and service had been good up to that point. It was three couples and I was sitting on the edge and the other chaps had given me their share. I put the cash in the receipt holder thing with our bill, placed it on the table and we left the restaurant.

We were moving onto a pub and were chatting in separate groups as we strolled along. I wasn’t aware that the girl who booked the restaurant had received 2 missed calls in quick succession and was in the process of ringing the number back out of curiosity. It was a restaurant staff member saying that we had underpaid and she wanted us to return to pay the difference. The girl hadn’t been involved in settling the bill, took the call at face value, was embarrassed and apologetic and said we’d return immediately. She told the rest of us the story when the call ended and myself and the lads were clear that it was a restaurant error.

We were about 3 or 4 minutes down the road, and I guess we could have rang back, but myself and another chap said we’d head back to sort it out. Basically the waitress bizarrely ignored the fact that our cash was with our actual bill and that there was a sufficient quantity of money to more than cover it. She instead erroneously paired it with that second bill from earlier and tried to get in touch by phone to summon us back to the restaurant as outlined above.

Is that pretty bad on the restaurant’s part or a simple error and nothing to get too worked up about?[/QUOTE]
I think that anecdote petered out very badly towards the end there. Could you flesh out the denouement a bit better there Bando.


#3

You should have told them to fuck off and not bothered going back. Much ado about nothing.


#4

[QUOTE=“Fagan ODowd, post: 1082727, member: 706”] Could you flesh out the denouement a bit better there Bando.[/QUOTE]

A wonderful turn of phrase Fagan. :clap::clap:


#5

Name the place FFS sake.


#6

[QUOTE=“Bandage, post: 1082725, member: 9”]I had an experience in a restaurant lately where one staff member left us with the bill and another casually dropped a second bill on the table while passing a short time later. I picked up the second bill, saw it wasn’t ours (a tidy chunk more than ours and different items on it), called the waitress back, told her the second bill wasn’t ours and handed it back to her. Then I turned my attention back to the correct bill and left enough to cover it plus a tip - food and service had been good up to that point. It was three couples and I was sitting on the edge and the other chaps had given me their share. I put the cash in the receipt holder thing with our bill, placed it on the table and we left the restaurant.

We were moving onto a pub and were chatting in separate groups as we strolled along. I wasn’t aware that the girl who booked the restaurant had received 2 missed calls in quick succession and was in the process of ringing the number back out of curiosity. It was a restaurant staff member saying that we had underpaid and she wanted us to return to pay the difference. The girl hadn’t been involved in settling the bill, took the call at face value, was embarrassed and apologetic and said we’d return immediately. She told the rest of us the story when the call ended and myself and the lads were clear that it was a restaurant error.

We were about 3 or 4 minutes down the road, and I guess we could have rang back, but myself and another chap said we’d head back to sort it out. Basically the waitress bizarrely ignored the fact that our cash was with our actual bill and that there was a sufficient quantity of money to more than cover it. She instead erroneously paired it with that second bill from earlier and tried to get in touch by phone to summon us back to the restaurant as outlined above.

Is that pretty bad on the restaurant’s part or a simple error and nothing to get too worked up about?[/QUOTE]

Entitled to make a mistake. How did they react when they realised it was their fuck up?


#7

Sorry, chaps. I want to see a few responses to my poser before I reveal the outcome.


#8

What kind of dopey eejit walks all the way back instead of simply returning the call and pointing out the mistake?


#9

[QUOTE=“Bandage, post: 1082747, member: 9”]Sorry, chaps. I want to see a few responses to my poser before I reveal the outcome.[/QUOTE]

I’d be willing to give them tote benefit of the doubt as long as they held their Gand up and apologised profusely when they realised the error of their ways.


#10

[QUOTE=“glasagusban, post: 1082748, member: 1533”]What kind of dopey eejit walks all the way back instead of simply returning the call and pointing out the mistake?[/QUOTE]
Bandage.


#11

[QUOTE=“glasagusban, post: 1082748, member: 1533”]What kind of dopey eejit walks all the way back instead of simply returning the call and pointing out the mistake?[/QUOTE]

He was obviously going back ready to smash heads


#12

[QUOTE=“Fagan ODowd, post: 1082750, member: 706”]Bandage.[/QUOTE]

Yes, mate?


#13

Waitress and vicariously her employer defamed you

Sue them


#14

Has Harbo reviewed this restaurant yet?


#15

[QUOTE=“Sidney, post: 1082754, member: 183”]Has Harbo reviewed this restaurant yet?[/QUOTE]
Yes. But he hasn’t eaten there.


#16

I had the worst customer service experience of my life in a popular Dublin hotel a few years back. May have posted about it before.

Work night out. 12 of us having a few pre drinks before dinner. Card behind bar.

I went to bar and ordered a full round including 4 pints of Guinness. They said we will bring to the table. Waiter made two trips with the drinks and we noted we were one Guinness short. He went up to the bar to check and came back and said no I brought all 12 drinks. He then accused one of my colleagues of chopping his Guinness in between his trips to the bar for our round.

No way was he backing down. We went from laughing at the situation to absolutely seething and told him get the manager. The manager duly arrived. Listened to the story. Said get the lads a Guinness and apologised. He all but kicked the waiter in the bollocks in front of us for being such a fucking eejit


#17

[QUOTE=“dancarter, post: 1082756, member: 122”]I had the worst customer service experience of my life in a popular Dublin hotel a few years back. May have posted about it before.

Work night out. 12 of us having a few pre drinks before dinner. Card behind bar.

I went to bar and ordered a full round including 4 pints of Guinness. They said we will bring to the table. Waiter made two trips with the drinks and we noted we were one Guinness short. He went up to the bar to check and came back and said no I brought all 12 drinks. He then accused one of my colleagues of chopping his Guinness in between his trips to the bar for our round.

No way was he backing down. We went from laughing at the situation to absolutely seething and told him get the manager. The manager duly arrived. Listened to the story. Said get the lads a Guinness and apologised. He all but kicked the waiter in the bollocks in front of us for being such a fucking eejit[/QUOTE]

Name the place FFS sake.


#18

[QUOTE=“Bandage, post: 1082759, member: 9”]Name the place FFS sake.[/QUOTE]

:slight_smile:

I would, but the manager dealt with the situation in an appropriate manner and I don’t think any good business need suffer unnecessarily for one moron employee


#19

[QUOTE=“dancarter, post: 1082756, member: 122”]I had the worst customer service experience of my life in a popular Dublin hotel a few years back. May have posted about it before.

Work night out. 12 of us having a few pre drinks before dinner. Card behind bar.

I went to bar and ordered a full round including 4 pints of Guinness. They said we will bring to the table. Waiter made two trips with the drinks and we noted we were one Guinness short. He went up to the bar to check and came back and said no I brought all 12 drinks. He then accused one of my colleagues of chopping his Guinness in between his trips to the bar for our round.

No way was he backing down. We went from laughing at the situation to absolutely seething and told him get the manager. The manager duly arrived. Listened to the story. Said get the lads a Guinness and apologised. He all but kicked the waiter in the bollocks in front of us for being such a fucking eejit[/QUOTE]

you sound like a bunch of cunts


#20

[QUOTE=“The Selfish Giant, post: 1082765, member: 80”]you sound like a bunch of cunts[/QUOTE]

We are mate but that’s not relevant to this story