Customer Service Experiences - Good & Bad

I’m having a right rap off Dinesh from Audible right now.

And its victory to me, take that Dinesh you cunt.

Ah to be fair Dinesh was very professional. I take that back.

Sorry Dinesh.

Worldpay. Not often discussed here but fuck them.

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Take back that apology FFS.

Needed to do a firmware update on the smart TV as Netflix wouldn’t work, and looked online for one but couldn’t find. Rang the Sharp Irish helpline and got through to a lovely lady over on the mainland, with one of those nice English accents (i.e. she was not a northerner). We’d a grand chat, and she told me that they had to take the software updates down from their website, because you’d have people constantly downloading the one for a different model of TV and corrupting the fuck out of their telly

“People are idiots” I said to her. “Yes. Yes, they are,” she replied. Anyway, she sent me on the updates via email and all got sorted.

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Did you corrupt your telly yet?

No, all is grand mate :+1:

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I’m sure she cupped her hand to mic on her headpiece, rolled her eyes and said to her colleague “I’ve got a Paddy on the line”.

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I reckon she was WFH

Women ref cars/ machinery equals water and oil, just don’t / can’t mix

A big shout out to (Davis) Supervalu Longford there. My aunt is 97 next week and I just felt like marking the occasion with a little surprise “pick me up”. A box of chocolates, a bouquet of flowers, a bottle of Baileys and a wee card to put pep in her step on the day.

No problem Boxty, we’ll manage that for you, we’ll wait until Tuesday for the fresh flowers before firming up on the price and we’ll ring you then for the card details.

She’s managed to get the Micra through the NCT and tips down to the shop weekly I gather. She confirms that she gets the odd message for a neighbour “she’s an oul’ wan and I keep an eye on her” is the rationale.

Mary in Supervalu has nailed down a repeat order should we all reach Christmas. Top girl.

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@KinvarasPassion is a pure amateur

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It’s an art-form in itself. No point in peaking too early, keep taking the handy points and the goals will look after themselves. I’m having a Zoom with @KinvarasPassion tomorrow, he’s occasionally overly enthusiastic. It’s a 75 minute game these days so it is.
Country lads… :tumbler_glass: :tumbler_glass:

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I suppose you often tell her how much sympathy you have for the parents of any potential heirs, how they deserve better than a son who’s taken to the drink etc? You’d be dacent that way.

She has daughters in London, they’re pleading with her to go live with them. No… I wouldn’t be allowed drive over there, where’s my independence then. Right Auntie.
She’s a diamond.

I dont think theres even a chapel left in london

Pursuant to previous post Supervalu Longford came up trumps today, the dear lady rang there an hour ago slightly perplexed, in a kindly manner, with my actions. She’s had a cracking day in the circumstances. I’m to call as soon as regulations permit.

When I was on I enquired if she’d heard from other assorted nephews and niece and she confirmed she in fact hadn’t. I remarked that I found that strange, given that I might have mentioned her birthday to them in recent calls. This of course was a blatant lie.

I’m following the @AppleCrumbled system here, picking big priced shots one of whom, given the right conditions and good steering might hose in. :wink:

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The Automobile Association rescue call out. The 4th emergency service.

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As an antidote to the eircom tales two good ones to report. First Racing TV. Melissa answered the phone after no more than 30 seconds and although I didn’t have my account reference she found my details in jig time. I explained that I wanted to cancel my sub and God love her she didn’t let go easy. I was offered package after package at diminishing prices but actually I wanted to cancel the sub which she eventually accepted and we parted with good Grace.

Second I wanted to change a car on the parking tag app. Job done over the Phone in less than two minutes - bobs your uncle.

Actually there was a third. I was sent into the Mater with no prior appointment for X-rays and I was done and dusted in half an hour. That could have been an all dayer

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