They should rename it to the “Read the instructions, fill out the forms correctly and include ALL requested documentation, you thick cunt, Passport Service”.
That Emer Higgins seems to be a clown. She was front and centre of something incredibly dumb pre Covid too, but I can’t for the life of me remember what it was. Pointless aside here so. Her Tonight Show contributions are generally a bit off the wall also.
In this case, the full picture isn’t as bad as being portrayed but she’s left herself open to ridicule. Instead of simply saying she felt it was worth changing the name of the passport postal service to drive people to use the more efficient online service, she’s ended up making a show of herself.