You turn to mush on the phone? I wouldnāt have though that would happen to you farmer?
Email is definitely my preferred means though when it comes to regular stuff. If I want to rip into someone though itās the phone all the way. Much more fun hearing the other persons voice as they tremble in fear.
If someone is clearly taking the piss then I have no problem giving them a ring and telling them. But itās those middle areas that can be messy. Perhaps I can see it from their point of view - fook off and leave me alone.
Clarkey revealed an interesting thing to me recently. He said that he was thinking of making a complaint to the manager of an auditor who had been breaking his balls for the previous few days. This is the same guy who probably had been harassing some poor fooker in his previous life on the other side.
[quote=āfarmerinthecityā]What is the preferred means of correspondence of people on here when dealing with clients?
My colleague here is on the phone the entire time to clients while I barely make a call a day.
If I could get away with using email all the time I would. I hate using the phone as I generally turn to mush and let the client walk all over me.
On emails though I can be quite a bastard. In fact twice people have complained about my ātoneā on such mails.[/quote]
This ties in to what I was about to post. Iām considering my course of action over a guy I emailed looking for portfolio valuation statements. Weāre a client of this company and have 3 accounts with them. Luckily I emailed him in all cases. Iāve compiled a chronology and am considering trying to go over his head to his boss.
17 December - requested portfolio statements to be sent as close to the start of the new year as possible.
10 January - hadnāt had a response so emailed again.
14 January - he sent a statement fo one of the accounts. I emailed back to ask about the other 2.
22 January - no repsonse on the other 2 so emailed again.
1 Feb - no response so emailed again. He responded to say he was out of the office but would reply on Monday.
5 Feb - by Tuesday he hadnāt replied so I emailed him again. He replied with one of the two remaining statements and said he couldnāt find the other. He asked if I had more info on the o/s account so i sent him more info and havenāt heard back.
I only use the phone in extremely urgent cases and rely almost exclusively on email. A lot of the interaction I have with clients is about banal housekeeping type things and to ring up about this type of stuff is fairly unnecessary when I can just request it over email and then have the document sent back to me. I donāt enjoy small talk at the best of times so a quick, concise email generally does the job. My tone is always respectful though, unlike Farmer.
This suprises me Bandage as youāve always struck me as the type of lad whoād get on with anyone. Plenty of banter as long as itās Celtic/Home+away/gambling related. Iād have thought those soft southeastern dulcet tones might melt the heart of anyone.
That is all true Juhniallio. I can charm, charm them all but I like to retain an air of formality and professional distance. These people are not my friends and Iām only contacting them to serve my masters.
[quote=āfarmerinthecityā]
Clarkey revealed an interesting thing to me recently. He said that he was thinking of making a complaint to the manager of an auditor who had been breaking his balls for the previous few days. This is the same guy who probably had been harassing some poor fooker in his previous life on the other side.[/quote]
Did I? What was the context or did you just make this up?
May have said something quite positive (wink, nudge) but never said I was going to give out about her to her manager.
Auditors are pretty stupid though and Iād hold my hands up and say I was when I was an auditor. You go into a company you know nothing about and ask stupid questions because you donāt know anything. Iām not blaming anybody just saying thatās how it is. I donāt expect anybody to be divinely inspired.
I do e-mail and phone, depending on who it is really. I get complimented on the tone of my e-mails regularly, generally do things that way if Iāve a choice.
Clarkey I donāt know what your experience of auditing is but it is healthy for a fresh pair of eyes to look at things, professional skepticism and all that. If you were doing the same thing every year clients could more easily get things by you.