Customer Service Experiences - Good & Bad

[Appendage]

Is this true for all banks @ciarancareyshurlingarmy? I had a modest sum lifted on 1 November and I am having grave difficulty in getting it back.

Ulsterbank and Aviva are the protagonists. I’ve a feeling none of them really give a fuck about it.

[ciarancareyshurlingarmy]

@Appendage

Is this true for all banks @ciarancareyshurlingarmy? I had a modest sum lifted on 1 November and I am having grave difficulty in getting it back.

Ulsterbank and Aviva are the protagonists. I’ve a feeling none of them really give a fuck about it.

You have 8 weeks to get a direct debit payment which was taken from your account cancelled. Get it cancelled tomorrow by calling your bank and insist … if it was a dd.

http://digital.ulsterbank.ie/business/ways-to-bank/online-banking/bankline-online-banking/sepa-for-business.html

[Fran]

@Fagan_ODowd

@Bandage

Guys, I was privy to somebody having a customer service experience today.

I was in Junior’s on Bath Avenue, Dublin 4 at lunchtime. I was waiting for my sandwich (cc @thedancingbaby) having ordered it and paid at the cash register. Another gentleman came in, completed his order and went to the register to pay. I observed the following interaction:

Customer: “Just a chargrilled chicken sandwich to takeaway…”
Employee: “€6.95 please.”
Customer: “Do you have any crisps or…[voice trailed off]”
Employee: “Merry Christmas too!”
Awkward Pause
Customer: “No, I asked if you had any crisps…”
Employee: “Oh my God, I thought you said “merry Christmas”. We don’t sell crisps.”
Laughing all around

Absolutely incredible scenes.

Juniors is a cunt of a place.

It’s full of cunts from the clientele (@Bandage excepted) to the staff

[The_Most_Infamous]

Banks are soul selling bastards and their minions are even worse.

75% of them will be out off their retail banking job shortly at least.

The brains behind the operation arent half as smart as they give themselves credit for, tracker mortgages ffs…shower of apes is being kind.

[Horsebox]

Fuck it I didn’t realise they are sound. I take it all back. Don’t even slow down the next time they are delivering something to me just fuck it in the general direction of my house and hopefully I’ll fall over it someday.

[feck_it]

I like you man, but woolie doesn’t like that type of clarity & conviction

[Fran]

@The_Most_Infamous

Banks are soul selling bastards and their minions are even worse.

75% of them will be out off their retail banking job shortly at least.

The brains behind the operation arent half as smart as they give themselves credit for, tracker mortgages ffs…shower of apes is being kind.

Huh?

[Appendage]

Money back.

[ciarancareyshurlingarmy]

@Appendage

Money back.

good to see the system does work

[farmerinthecity]

Got a 12.50 carvery on the house yesterday in Sinnotts.

I don’t even be in there that often.

[TheUlteriorMotive]

Lovely Hibernian-English.

“I don’t even be”

[Juhniallio]

@Juhniallio

I’m in the middle of some bizarre dealings with Vodafone. They sent me a text earlier in the month saying me bill was 192 euro. That’s about 3months bill but the company pays the bill every month. After an excruciating couple of calls they are alleging that I somehow went into my bank account and took back 3months of payments. Some to-ing and fro-ing with the bank ensued during which it was repeatedly alleged that I had done this. Boi have confirmed its impossible to do and that more importantly no money has been refunded to my account. Vodacunts are now demanding copies of bank statements.

383 € and rising. Vodacunts threatening to cut off my account.

[Nembo_Kid]

Have you “gone to war” over the phone yet?

I recommend it, you’ll feel so alive after it.

[Juhniallio]

@Nembo_Kid

Have you “gone to war” over the phone yet?

I recommend it, you’ll feel so alive after it.

I have indeed. I do enjoy a good rant. Sent off an angry email tonight.

[Horsebox]

@Juhniallio

@Nembo_Kid

Have you “gone to war” over the phone yet?

I recommend it, you’ll feel so alive after it.

I have indeed. I do enjoy a good rant. Sent off an angry email tonight.

You can’t beat sending a strongly worded email. It is nourishment for the soul.

[Brimmer_Bradley]

Don’t forget to say the following words ’ I wish to make an official complaint '.
Keep a record of the time, date and the name or staff number of the call centre monkey that you are dealing with when you say these words.
They then know that comreg can act upon your complaint three days after an official complaint.
I had trouble with this crowd before and was instructed to say that sentence. After three days comreg can then officially take action on your behalf. Vodafone know this too and never want comreg involved and will do all they can to sort it before they intervene.

[Little_Lord_Fauntleroy]

Very helpful advice

[iron_mike]

Just make sure you are 100% correct and have ts crossed and I s dotted. If the cunts can get you on anything they will.

[croppy_boy]

@Juhniallio

they are alleging that I somehow went into my bank account and took back 3months of payments. Some to-ing and fro-ing with the bank ensued during which it was repeatedly alleged that I had done this

Christ, once you’re proven right you could take them to the cleaners as they’re wrongfully accusing you of fraud.

[Nembo_Kid]

I always like to open a strongly worded email with the following line:

Listen here you cunts