Customer Service Experiences - Good & Bad

Can be, though VF after a slog with them came through, eir never

Look on the bright side. Since the covid outbreak, you dont have the cunts knocking on the door at 6pm every evening

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Eir are an absolute nightmare to deal with on new builds etc.
No contacts, no numbers to contact anyone, you email them they call you back from private numbers, hardly give you their names.
They will supply ducting and boxes to sites but insist on exclusivity, ie they own the duct but you’ll be waiting on them to deliver anything to site.
One job I was on they left us waiting 9 months, when the new homeowners were calling into them they were telling them it was the developers fault, cunts.
Last job, we just put in two of our own ducts and let any of the providers go in them if they want.

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They’re caught with the numbers now. They’ve a small team taking sales calls and the calls go straight to them.

I’ve been haunting them.

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Good point boy

My Mam changed house in the last year and she wanted to get her previous Eir landline number transferred to the new place.

You’d swear you were requesting a cure to COVID-19. Only could deal via email and it took months.

Feckers 9 months that’s a shambles

Got doorstepped by an absolute Vodafone hotty on a freezing cold Feb afternoon while working from home. Had given a months notice to Virgin so was in the market for an alternative. Got a very good deal off her on the Siro. Wasn’t awkward at all when Mrs Spidey walked in with junior and me at the kitchen table with the hotty talking contracts.

Service has been 100%. Loads of extras like Vodafone tv app which we can cast to another tv without paying for an extra set top box. Work colleagues complaining about Virgin being down last week but nothing happened to Vodafone.

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With the problems I had ( network) they gave me a gigabyte modem, upped my speeds, didn’t charge me for months, and this coming month it’s e29 they’re getting- not bad

Keep at the cunts. I switched to GOMO from EIR recently but the cunts still billed me 300 beans for absolutely nada. Had to ring and wait at least half an hour but eventually got in. The guy sounded a bit clueless but nice and he acknowledged it was their mistake, some inhouse tech error on the switch or something and the money would be refunded.

3 weeks later and still no money refunded had to go through the whole rigmarole again after another half an hour on hold. Asked to speak to supervisor on solicitors advice and then and only then did they apologise and guarantee the money would be returned. It was back in my account within 3 days

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I think back in the 80s it took six months for Eircom to deliver a land line. When Coffey’s were doing construction work around the country, they’d call into the nearest house and offer to pay the phone bill if they could use the line for the site, rather than wait for a new connection. The wonders of nationalised companies.

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Took me 11 months to get a line in 2008.

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I guessed the Eir CEO’s email and sent her a complaint this morning. It’s a cod.

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Gomo is eir is it not?

Yup

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I was told by someone who worked for EIR that they have 1000s of staff who they don’t need but cannot let go because they have state guaranteed contracts so basically they are/were going into work with absolutely nothing to do and still getting top dollar

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FFS more of it, for a supposedly savvy first world country we sometimes do things arseways

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You do know eir own gomo?

Mugged off. You need to have the Minister’s ear. Did I ever mention --------------OK.

Yeah, was kinda my whole point