Customer Service Experiences - Good & Bad

Did you lose it in a card game?

Lost it at a football game

Surprised the ref let you take the pitch with the earring in and soveriegns still on

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On hold for BOI credit card security now for over 45 minutes and I’m now bursting for a piss. There’s probably some cunt on the other line having the customer agent dictate a note and read it back to him.

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I’d love to give that a like.

IKEA telling me products are not available in store but available for delivery (address inputted, green light given). At checkout you are informed these items are not available for delivery.

surely as well established virtue signaller like yourself should be sourcing ethically made furniture, not ikea

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“virtue signaller” - christ you are a dunce.

who rattled your cage fucko?

You need to go cordless.

On the phone that is. I assume you’re still cordless on the piss.

Somewhere around the hour mark I got sorted by a very cheery Wexford lass who spoke in an Ursula Jacob type fashion. Alls well that ends well. Had a very satisfying widdle then.

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I’m on a conference call at the moment and simultaneously taking a shit. I’ve proceeded on the basis I’ve said my piece already and won’t have to speak for the next 5-10 minutes. I can understand why you wanted to segregate your duties because it can be quite stressful performing a dual role.

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And tfking :+1:

I made the mistake of phoning on the land line, the lead of which doesn’t stretch into the Jax.

I’d have got the horn from the Ursula accent in the same scenario and would’ve been in severe distress.

Hope it wasn’t on gun powder after hearing that accent?!

What’s a land line?

I was on a zoom society lecture last year when an ould lad decided he has to go to the toilet. His ipad must have been attached to his drip stand, so off he goes into the toilet along with the drip stand and ipad. Thankfully his sound was turned off while the lecture was on.

Ordered a few cheap bits from Decathlon which arrived yesterday.
I open the box to find one of the running tops was badly bobbled down the front, while the cuffs of it were very dirty with what looked like fake tan/make up. It would seem to me somebody had previously tried it on but returned it due to bobbling, and they in turn shipped it back out to me without checking it.

I emailed support last night and this morning they refunded the price of the top and also put a credit on my account for my next order. So in summary, very slack on the quality control, but good on the customer service.

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I got an email yesterday from PayPal showing $71 was paid out to The Athletic… I had a trail subscription in 2019 but cancelled it successfully and had no payment or requests for payments until yesterday. I thought my PayPal account might have been hacked so I rang PayPal yada yada yada, the Athletic PayPal subscription was never cancelled whatever that means, no payments or service in 2 years. So she cancelled, opened a claim for wrongful charge and we wished each other a great day.
Email a few hours later saying no refund, they didn’t agree it was wrongfully taken, but maybe claim again under ‘service not received’ … Which I couldn’t select on the site for some reason despite trying multiple times and no phone contact as it was then out of hours.
I decided to get onto the athletic, but you can only submit a form. The first couple were rejected as they don’t do refunds, so you’ve to be strategic with your heading on the form… Eventually sent through but nothing. I then sent the athletic a DM on twitter, got a reply an hour later saying full refund issued and best wishes were exchanged.
PayPal then send me an email saying ‘great news, we have reviewed your claim and we are issuing you a full refund’ the dirty cunts taking credit for my heavy lifting😡

All in all, both PayPal and The Athletic provided me with some fantastic and some awful customer service. I now just have to wait 5 days for my $71 back.

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