Customer Service Experiences - Good & Bad

You mug.

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We’ll see who’ll be laughing in 4 day’s time when I get my own money back.

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Back at the start of the first lockdown we decided to get one of the Dyson hot and cold air filter fan things.

One of neighbours suffers a lot with allergies and they had one and swore by them. In summer our house could get very hot so we’d certainly use it as a fan so if it was clearing up the air too great, especially in the early days of covid where things were very unclear.

So we got it and were using it away but after a couple of months it stopped working. Fully dead. We contacted Dyson and we contacted Harvey Norman(where we got it). Harvey Norman had been awaiting delivery of these for a few weeks so it looked like we’d be waiting a while to get one. Eventually we did. Everything back to normal.

Fast forward to a year later and out of the blue I get an email from Dyson saying that they had looked into my issue and that they’d need to send a replacement. OK… Didn’t reply.
About a week later Dyson send me another email with a tracking number for a delivery. About a week later a new fan arrives.

So now I have 2.

:man_shrugging:

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he certainly has glas’ number

I’d be hopeful you might get $142.

offer €50

Happened me the time I got two working Eircom modems but nobody here wouldn’t believe me.

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Graciously decline.

My Mrs works in retail. I sent this onto her a while back. It’s all the things she’d love to say

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:joy: :joy: :joy:

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Their B2B service is atrocious also.

Trying to get through to AIB now on the phone for over an hour.

Simply not good enough

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AIB Back Brave.

Once you are brave enough to stay on hold for an hour.

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Will this taint you view of the Club Championships?

You’ll have to go into a branch and ring from there. No joking.
Had to get my card unblocked after some spurious purchase by me warranted them to send me a text to approve and i didn’t do it within the allotted time resulting in account frozen for 4 days.
Couldn’t get through to them on phone so went into branch and they couldn’t/wouldnt unfreeze it there but directed me to a phone on the wall where I dialled the same number I had been ringing but this time got through in 5 mins.

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Seems like a good system.

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How do they get away with it?

Its appalling.

You wouldn’t get this sort of terrible customer service from bang.

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