Customer Service Experiences - Good & Bad

Following your father’s example. Didn’t he chase down some crowd over a telly or something?

NTL

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Sat in the call centre reception until someone came out to him wasn’t it?

TNH

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Virgin media did me a good solid this evening. I was due to have them call on Monday morning for a broadband/tv set up. Got a call at 4pm this afternoon did I want it done today as they had a cancellation. No bothers - me man will be there in half an hour. He pops over and has a look at the house/set up and realises he’s gonna need the help of a buddy to lay a fibre cable and drill holes etc. But also checks every part of entry point to ensure minimal aesthetic disruption.

His buddy arrives in 10 mins and they get cracking. They then do a full walk through the house checking various rooms for broadband signals and what devices are used and recommend a booster device in back bedroom which he connects there and then and leaves me with another in case I’m using any devices/spotify out the back garden. Out the gap for 6pm and two lads tell me to enjoy match and gives me his personal mobile for any hiccups as he doesn’t live far away. A gent.

Broadband is tip top albeit 1GB now rather than previous 500mb but everything on point. He actually was an Actavo employee rather than a Virgin media one

19 Likes

I found them excellent. Ended up with an issue that wasnt their fault but they tried absolutely everyrhjng they could to fix it.

They dont share line with anyone unlike.all the others. Really do seem on top of their shit

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Would you be needing a VPN with them?

Nope.

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Depends what you’re watching I suppose.

You know

Trump is watching you…

Just found this by searching sky, Eir…

Who did you end up with.

I’m probably going to leave Eir TV, which was grand but increasingly less so. You can’t record BBC anymore now and never could tape RTE which is frustrating for sport, MoTD, etc.

Anyone have an opinion on the merits of Vodafone TV vs Sky vs Virgin?

I had Vodafone for a few years but recently switched to Sky Stream (i.e., no dish) as VF had gone up and weren’t offering much in the way of a discount this time. Sky made sense as your subscription includes Netflix (very easy to switch your existing account ti be paid via Sky). Plus I had a Now tv subscription I’d fallen into from the days of hurling matches on Sky that I could now cancel and still have access to all those shows.

All well and good, but there is no record function on Stream which is a pain - you are dependent on streaming services from RTÉ, TG4 etc. Vodafone was the finesht and I had no real reason to leave only the price had jumped.

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Ended up with Sky. The Sky stream package for €49 a month. Coming to an end soon but no major issues with it. Netflix included in the price and I ended up getting Apple TV free for nine months and Paramount Plus free for six months as part of their rewards.

I think the Virgin Internet was very slightly better but that may be because the house was already wired up for their media hub.

2 Likes

Is that the VIP programme? This would be ideal as I’d knock a fair bit of what I wanted to watch out of either with those. Was thinking of doing a trial with Apple over Christmas (or Crimbo as some fellas call it)

Yeah, the VIP app. I got a six month trial with Apple off it and then got another three months. Six on Paramount Plus. I’m sure the cunts will be upping my subscription big time next month however so I’ll probably be on the move again unless I can sweet talk them into another discount.

Tis the way with these things. Aslam in Peshawar might cut you a deal to stop you hopping to Eir though.

Better than the cunt in Limerick who said “no problem… We can’t change that subscription price” when I rang Virgin to cancel last year

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Just buy a sub for Flixtor.to

Yerra, if I really want to watch something I’d go look for a link somewhere online that works, but I like the ease of just turning on the tv and launching an app.

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