The hysterical wanker.
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Owner of niche record shop in 2015, proven to be an odd sort of cunt. Well you could knock me down with a feather…
It’s not a record shop. Have you any idea what’s going on around here.
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Gigi
Higi
Gifi
High Fidelity shop it is so.
You should really try being more careful though.
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Old age is a cunt @Fagan_ODowd. I had a duffel coat up to about 3/5 years ago and I can’t find it now. On the subject of overcoats, I had a beautiful Crombie about 20 years ago, for funerals and canvassing. On Christmas Eve I’m traversing slowly through the village about 10pm only to see a mini-Boxty outside the Abbey Bar sucking an Afton, resplendent in
Boxty’s good fucking overcoat with the collar turned up. I threw him a hi-viz jacket and reclaimed the coat pronto…
He won’t make the same mistake again.
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Some ba service iv been meaning to log for a while.
Sky. I called them one day about a TV package upgrade. Which I took as it was good value. Yer wan says to me “are you happy with your broadband”. I was and told her as much.
"I can see from our system fibre broadband now available to your house blah blah " grand il take it. I work from home so increased speed always welcome. And friends of mine have done the upgrade an works v well
Fortnight later an engineer comes out to upgrade line or connection. Says this should be up and running in a week. Grand job
Date comes that it kicks in anyway and my broadband disappears completely. Many calls ensue where they claim it’s a complete coincidence and an eircom line fault and nothing to do with upgrade. So they log call with eircom. It will be a week
Eircom lad comes out checks line. Nothing wrong with line. And make sure you tell them cnts that you can’t get fibre here. You are too far from connection. Really? Yeah really. About 1 km too far.
So I relay this msg to sky. No he is wrong. The computer says it’s fine so eircom need to provide it. We will log a call. So same engineer rocks out from eircom. "Did I not tell you that it wasn’t available out here…
I’m now three weeks without broadband and commuting 400 km a week to my office because can’t work from home and getting madder and madder
Eventually sky concede that it was their fault. Not eircom. A which point I go fucking bannanas with the misfortunate phone jockey who is just in wrong place at wrong time. Someone will ring you back sir within two days with a solution.
A week later after multiple calls by me I get a call from a supervisor with a solution. “They would credit my account with 20 euro which I could use to buy a dongle whilst my service was out”
A you can imagine this went down a treat. They claimed that as line had been upgraded for the fibre was not possible to just revert it back to ADSL line. And could take eircom up to 8 weeks to get new line activated.
I rang the engineer in eircom who I was now on BFF terms with and he said yeah. That’s correct. And moving providers won’t get it done any quicker so better off get Sky to resolve.
Ultimately I made contact through LinkedIn with a senior executive in Sky Ireland. Attached a copy of a lengthy email I had written for Conor Pope and asked him to intervene. Which to be fair he did. And I had my broadband back within 6 days.
All told I was 6 weeks and a bit without broadband in my house. First four weeks I commuted to office last two I used a spare office in my mates business. Discussions around reparations are ongoing. Destined for small claims court I would think. They offered me credits totalling about 100 quid so far…
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Sky are fucking useless when it comes to broadband. Chances are that even if fibre had been available then you would have been out for another couple of weeks. They don’t call back and they take forever to admit that they’ve given you incorrect information, even thoigh they log this and record all of their calls.
I’d hold tough if I were you. Have you heard anything back from Conor Pope yet? You’d surely have a case to claim for the petrol money alone.
The golden rule of broadband is to see what the other people in your area have first, go with that and you’ll experience very few issues.
I’d a fair bit of research done. My next door neighbour is a day trader and he used Sky which gave me bit of comfort. Id had it for 7 months without any issue until this happened.
And tbf it was more an issue with their back office and technical team than anything else. I know people with the fibre locally and it works great.
As you said. They never managed my expectations at all and just abdicated responsibility completely which pissed me off the most.
Didn’t bother going to Pope after just threatened the Sky lad with it. They will buckle before it gets to SCC for sure. Won’t want that hassle at all. And I have log and notes of all the calls as well which I have sent them so they just want back of me. Id say some lad in there just doesn’t want to escalate to higher level for sign off of compensation
Good use of Linked-in, one to note
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They are absolute cunts, I can feel your pain there. I had a similar situation with Virgin in England where I had this ongoing battle with them to sort broadband. You couldn’t even get through to the fuckers to speak to someone.
You say your next door neighbour had sky broadband and it worked fine for him? And did I misread or did you say you had sky broadband in yourself for seven months before any problems? I’m with Eircom for years as my broadband provider and they’ve been superb. I’ve never had to ring them.
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It’s the one reason I’m very slow to leave eircom. At the end of the day they own nearly all the lines and all the equipment so regardless of who your provider is they are going to have to revert to eircom. This makes it very easy for them to pass the buck.
Ye both my neighbour and I have sky broadband with no issues. The issue only cropped up when they tried to upgrade me from ADSL to fibre (I’m saying the words but don’t really understand the technicalities) which delivers massively improved speeds
Edit
As to why I stayed with them. There are some bits and pieces you can’t get on TV packages if dont have sky broadband I think. Like the HD pack includes box sets only if you have sky BB
Eircom wholesale own the lines, a supposedly separate company
Ya supposedly
+1
The only issue I have with Eircom is that I have a line capable of delivering 2.9mbs. Eircom would only give me 1mb on this line. Vodafone all me to max it out and I have had no issues in past 2 years.
If they gave you all of their internet they’d have to take it from somewhere else.
I joined Sky several years back when I lived in an apartment in Dublin. Digital was all the go, so on the recommendation of a friend I moved from UPC and joined Sky. Both of us were due to get a €50 credit as part of the deal.
As part of my ‘negotiations’ with whoever it was on Sky’s sales team, I made it abundantly clear that Sky came highly recommended and I was expecting an impeccable service (as well as the €50 credit).
Within a few days I realised that I was missing some very important channels (e.g. MTV 2, etc.) that were promised as part of the package. I got in touch with tech support and they sent someone out to investigate (albeit 2 weeks after the call). “You should be good to go now, mate.”
Was I fuck. Another call to tech support, and another call-out. This time it was a senior technician. He said there was an issue with the shared installation on the roof and there was nothing he could do. I’d just have to live without the 20 or so channels that I was paying for. 
I called customer support to arrange a reduced fee for the reduced service, and that didn’t end well. I was informed that I was locked into a contract, and the technical issue being experienced was due to the location / layout of the apartment complex and was beyond their control. That was the last straw…
I put pen to paper and sent a strongly-worded letter to Sky’s head office, informing them that as they had failed to uphold their end of the contract I deemed it to be null and void. I also pointed out that the direct debit was cancelled and the Sky box was there waiting for them to collect it. They sent bill after bill, which escalated to a debt collector. I returned each one for lawful causes. Eventually, they gave up. I move out of the apartment and left the box there for the new tenant. I wonder if they’re enjoying free tv thanks to my doggedness. I’d like to think they are.
Moral of the story: Sky are beyond useless and their ‘support’ system seemed to be designed to frustrate customers into submission. Persistence is the key.
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Sky might be fairly useless but their customer service is streets ahead of UPC/Virgin’s which has always been abysmal.
I had an issue with my Sky Broadband over Christmas. Logged a call on Christmas Eve. They had Eircom out to me on the 27th December.
They’re obviously all reselling the same product so there aren’t any technical deficiencies for Sky. They did over-promise on the fibre when they first launched though but presumed they’d watered that down. It’s a nightmare getting anyone other than Eir as your first provider though. Just too much hassle for the others it seems sometimes to get you connected.
Yes agreed RE getting set up first time. I bought a house last year. When I rang a few weeks before I moved in to organise the broadband they warned me not to let the existing owner cancel his broadband. Too late. He had. So even though he had sky broadband before me. Because he cancelled I had to get a new phone line activated which took ages.
Such a shit system
I had UPC for close to a decade without one issue. I am well aware I am in a minority!
How long would it take to get an Eircom connection into a house (phone and internet) . There is a line already but it’s not connected.